Privacy Policy
At R&P Renewables Ltd, we are committed to protecting your personal data and providing clear information about how we collect and use your information.
At R&P Renewables Ltd, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, contact us or use our services.
R&P Renewables Ltd is responsible for the personal information described in this policy.
Company number: 17435147
Registered office: 61 Kingston Road, Scunthorpe, DN16 2BG
Email: info@rprenewables.co.uk
Telephone: 07949 066130 / 07989 744638
Last updated: 14/09/2026
INFORMATION WE COLLECT
We may collect and process information including:
• Your name
• Your address and postcode
• Your telephone number and email address
• Your preferred method of contact
• Information about your property and existing heating system
• EPC and energy-related property information
• Details provided through our website enquiry form
• Survey measurements, calculations and property photographs
• Quotations, contracts, invoices and payment records
• Records of calls, emails and other correspondence
• Installation, commissioning, servicing and warranty records
• Feedback, reviews and complaints
• Technical website information, including cookies and usage data
Please avoid sending us personal information that is not relevant to your enquiry.
HOW WE COLLECT YOUR INFORMATION
We may collect information when you:
• Complete an enquiry form on our website
• Contact us by telephone, email, WhatsApp or social media
• Request a home survey or quotation
• Enter into a contract with us or our MCS-certified delivery partner
• Receive installation, servicing or aftercare services
• Submit a review, question or complaint
• Use or browse our website
We may also receive relevant property or grant information from sources such as EPC records, our design software, our MCS-certified delivery partner or government scheme administrators.
HOW WE USE YOUR INFORMATION
We may use your information to:
• Respond to enquiries and arrange appointments
• Assess whether a property may be suitable for a heat pump
• Carry out property surveys and heat-loss calculations
• Design and recommend an appropriate heating system
• Prepare quotations and manage installations
• Communicate with you throughout your project
• Arrange certification, warranties and consumer protection
• Assist with eligible Boiler Upgrade Scheme applications
• Provide commissioning, handover, servicing and aftercare
• Process payments and maintain financial records
• Manage complaints, queries and remedial work
• Improve our website and services
• Meet legal, regulatory, insurance and accreditation requirements
• Protect our business and establish or defend legal claims
OUR LAWFUL BASES
Under UK data-protection law, we must have a lawful reason for using your personal information.
We generally process information because:
• It is necessary to respond to your request or take steps towards entering into a contract
• It is necessary to provide and manage services under a contract
• We must comply with a legal or regulatory obligation
• We have a legitimate business interest in managing enquiries, projects, customer service, security and business records
• You have provided consent where consent is required, such as for certain marketing communications or optional website cookies
You can withdraw your consent at any time where we rely on consent. This will not affect any processing that took place before consent was withdrawn.