Complaints Procedure
At R&P Renewables, we are committed to providing a high-quality service. If you are not satisfied with our work or service, please let us know so we can resolve the issue promptly.
Complaints Procedure
We aim to provide a high quality service but if you have reason to complain we will do our best to resolve the matter as quickly and fairly as possible. Our procedure for handling complaints is as follows:
1. INITIAL CONTACT
Contact us via phone or email to discuss your concerns. We will record your complaint and attempt to resolve it immediately if possible.
2. FORMAL ACKNOWLEDGEMENT
If the complaint cannot be resolved immediately, we will send an acknowledgement within 5 working days, outlining our understanding of your complaint.
3. INVESTIGATION & FINAL RESPONSE
We will fully investigate the matter and provide a final written response within 8 weeks. This will explain our findings and any proposed resolution.
4. INDEPENDENT REVIEW
If you remain dissatisfied with our final response, you may have the right to refer your complaint to the relevant Ombudsman or industry body for an independent review.
How to Reach Us
If you have any concerns or wish to submit a formal complaint, please contact our dedicated support team via the following channels:
Email: info@rprenewables.co.uk
Phone: 07949 066130 /Â 07989744638
We aim to acknowledge all formal complaints within 5 working days.
EXTERNAL RESOURCES & COMPLAINTS SUPPORT
MCS-CERTIFIED INSTALLATIONS
Qualifying heat-pump installations are currently delivered through our MCS-certified umbrella partner. The identity of the company contracting with you and its responsibilities will be clearly explained before work begins.
RECC Code
Strict consumer protection code for small-scale renewables installations, providing mediation services.
HIES Scheme
Independent consumer protection scheme providing free access to alternative dispute resolution and mediation.